OCRDESK is a cloud-based, Multichannel Customer service support system which enabled to support great customer service with variable size of companies from low to high. We focused to make OCRDESK as simple as possible and easy to use so user can utilize it to achieve their business goal and track everything.
We always try to learn from failures and try to make our customer wishes and make them all happy. We growing year to year, today we have lots customers and they all are happy and satisfied with our customer services.
OCRDESK is Cloud-Base SaaS customer service/ help desk, suitable for all kind of service industry from remote to field service type including BFSI, ITES, Retail, Consultancy, Healthcare, Manufacturing. Geo location mark for service attend. It is basically CRM and Help desk to maintain entire work profile with full tracking of complain to attend report with all delivery and service status.
OCRDESK is fully automated and robotic application which helps to achieve business goal and serve client in easiest and more relevant way. It is Super User Friendly, Delivers Exceptional Customer Support and easy to operated by any one.
OCRDESK provides you various reports to achieve your goal like complain or ticket logged, attend detail, action taken, ticket status. It also have inbuilt auto escalation feature which helps admin and get proper un attend ticket report and owner to be alert time to time. It has fully automated PMS, Service expire reports with auto alert reminder to agent and client at same time, to keep our service and system on track.
OCRDESK also provides you billing and Quotation generation feature with Job sheet and report printing for field technicians.
For more better approach and easy way of service to client it has inbuilt chat system.