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Off course you can not stay all day long on Help Desk for looking some thing new. For making your daily life easy and removing extra work load from your shoulder, we have Auto Email Notification facility.
Features
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Unattended Ticket Alert
Customer get an email notification if agent has not attended ticket within specified time period.
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PMS Alerts
Generate an email notification whenever PMS is due.
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Compliance Notification
Get an email notification when a compliance getting expired soon. Suppose MS Office or Anti Virus is getting expired within 15days then client get an email notification about expiring compliance.
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Service Expire Alert
It generate an email notification automatically when some services are getting expired.
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Reminder Mail Alert
OCRDESK provides your reminder mail alert functionality in which you can set reminder against a client to follow
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Follow Up Mail Alert
It allows you to create reminders by specifying time interval you’d like to be reminded to follow up.
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