Which ocrdesk is right for you?
There's no fun like checking what's in the spread before you sit down for the buffet.
Start Trial
Which ocrdesk is right for you?
There's no fun like checking what's in the spread before you sit down for the buffet.
Start Trial| Feature list | Bronze 3 agents free forever |
Sliver | Gold | Platinum |
|---|---|---|---|---|
| Ticket Management | ||||
| Email Ticketing | ||||
| Auto Email Notification | ||||
| Get involved in every transaction | ||||
| Custom Email Configuration | ||||
| Export Ticket | ||||
| Time Tracking | ||||
| Auto Attend Status Management | ||||
| Ticket View | ||||
| Client Bulk Upload | ||||
| Avoid Agent Collision | ||||
| Auto Cost Center | ||||
| Jobsheet Management | ||||
| Replacement Management | ||||
| Voucher Management | ||||
| Multiple Business Hours | ||||
| 3-Level Escalation | ||||
| Send Out Bound Mail | ||||
| Customization | ||||
| Agent Role Management | ||||
| Automation | ||||
| Automatic ticket assignment within Group | ||||
| Ticket assignment automation using Dispatcher | ||||
| Load Balancing | ||||
| Multichannel Support | ||||
| Integrated Live Chat | ||||
| Multiple Twitter Account | ||||
| Multiple Facebook Account | ||||
| Phone Channel | ||||
| SLA Management | ||||
| Business rule management through SLA’s | ||||
| Escalation Email for SLA | ||||
| Other Services | ||||
| Event Tracking | ||||
| Calendar Reminders | ||||
| Quotation Management | ||||
| Contact Management | ||||
| PMS | ||||
| White Labeling | ||||
| Multiple Branch | ||||
| Community Forum |
