Email Ticketing

Email ticketing management in OCRDESK is very pretty and reliable. We deliver fresh customer services through our service portal.

OCRDESK has its own ticket management system, in which for each and every transaction user has to notify by mails. What happened when a client has filed a ticket? How agent will get notify? How and when agent gets an email after assigning complaint to him/her? Lots of confusion in our mind while working on any service portal, But OCRDESK makes it trendy and time saving. Whenever a client filed a ticket then corresponding agent which belongs to that clients service group gets an email notification about ticket assigned.

OCRDESK has a facility of getting email of ticket conversation between agent and client during ticket processing. We makes our email ticket management better to have a good relationship with our customer which is good for business.

Suppose user forgot the password then how he/she will logged in? Don’t worry if you don’t know your password or forgot the password. We have a forgot password functionality in which user will get an email related to reset password.