Phone Channel

    • Pay on calls

      OCRDESK has in built phone channel feature which helps to set up a land line support across the world. For making calls you need to purchase our plan and grow your business worldwide. Pay only for whatever you purchase there is not hidden cost, including automatic call recording, IVR support and agent transfer come for free. You also can forward your calls to your mobile phone.

    • Every thing on cloud

      Everything on cloud no need to set up and install hardware you can make a call from cloud.

    • Convert call into the ticket

      Record every incoming and out going calls and convert it into tickets. All follow up calls for the same issue to existing ticket.

    • Call to and receive from any where

      You can make a call to every where and receive call from where. Forward call facility to your mobile if you are not available on your desk.

    • Call Conferencing and transfer facility

      OCRDESK support call conferencing and transfer facility to handle different queries of customer with other teams. It has call conferencing mechanism which helps the client to solve their problem by making conferencing with agent any where in the world.