And these various kind of ticket ways contains different attend status in the form radio button and each attend status has list of tickets which belongs to selected radio button.
Here you can see all ticket whose current status is pending and no one is assigned to the agent.
Here you can see all ticket which are already assigned to the agent and agent currently working on it.
Here you can find all tickets which are completed by agent.
All tickets which are left by agent you can see here.
All tickets which are completed but due to some reason tickets are opened and assigned to different agent, you can see such kind of tickets here.
For each section there are different filters present on screen on the basis you can filter your list easily.